Frequently Asked Questions

Most replacement parts are available for sale worldwide.

How can I get Ajax parts?

Cici Boiler Rooms, Inc. can sell parts directly to you. Just contact us.

Where can I buy a new boiler?

Ace Heating Solutions LLC has been manufacturing new equipment after “Ajax Boiler” closed.  Click here to locate your rep. for Ace Heating Solutions LLC.

I have a question about an old Ajax boiler. Can you help?

Our parts department is available to answer basic questions about the parts we sell only.  We do not have service technicians available to provide technical support over the phone.   We recommend that you contact a qualified service contractor in your area for tune-ups, troubleshooting, and general support.

Do you ship outside of the United States?

Most of our parts are available for international shipment. Please direct all international inquires to sales@ajaxboilerparts.com

Can I set up a Net 30 account with Cici Boiler Rooms?

Initial orders must be prepaid or placed with a credit card. High-volume customers can inquire about a Net 30 account after six months of ordering history. Regardless of the circumstances, we are unable to set up accounts for companies that have not established a six month ordering history. This applies to wholesalers, manufacturing reps, hospitals, schools, state/local government, etc.

What methods of payment do you accept?

We accept Visa, Mastercard, and American Express for all first orders. You can also pre-pay by check or wire transfer.

I’m a reseller. Can you send a blind shipment to my customer?

Yes, simply tell a member of our sales team when you place your order.

When do you cut off shipments for the day?

Under normal circumstances, UPS collects our packages at 3pm central time. If you need to get an emergency shipment out after 3pm call our sales team right away and ask about our expedited shipping options.

I found you on the internet. Can I call you for free technical support?

We have factory-trained service technicians for on-site boiler service only.  Please contact our service manager to for our service rates and to schedule service.  We do not offer “technical support” outside of our territory (Indiana, Kentucky, and Illinois.  If you are outside of our territory, we recommend that you contact a service contractor in your area.

What is you return policy?

We do not normally accept returns for repair parts. See our returns policy page.

Where can you buy Ajax Boiler Parts?

Cici Boiler Rooms specializes in providing replacement parts for existing Ajax boilers.  We sell parts worldwide.  There is no need to go through a distributor.  We do sell direct to end users.

UNITED STATES

Cici Boiler Rooms, Inc.
7811 Baumgart Road
Evansville, IN 47725

Toll-Free: 1-800-848-8197
Fax: 1-812-867-0760

sales@ajaxboilerparts.com

Hours of Operation: Monday-Friday 7:00am – 4:30pm Central

INTERNATIONAL

Cici Boiler Rooms, Inc.
7811 Baumgart Road
Evansville, IN 47725

We highly recommend that all international sales inquires be sent to sales@ciciboilers.com

Toll-Free: 1-800-848-8197
Fax: 1-812-867-0760

Hours of Operation: Monday-Friday 7:00am – 4:30pm Central